Terms and Conditions mysgame

1. Definitions and Scope of Agreement

These Terms and Conditions ("Agreement") form a valid and binding contract between you ("User" or "Member") and mysgame ("Platform", "we", or "us"), an online gaming platform operating under international licensing.

This Agreement governs the use of all services, products, content and features available on the mysgame website, including but not limited to online slots, live casino, sports betting, sportsbook, 4D lottery and any other games offered from time to time.

By accessing, registering or using this platform in any capacity, you confirm that you have read, understood and agreed to be bound by this Agreement, including our Privacy Policy and Responsible Gambling Policy, which are considered part of this document in its entirety.

2. Account Registration and Management

2.1 Registration Eligibility

To register as a mysgame Member, you must meet all of the following requirements at the time of registration and throughout your membership:

• At least 21 years of age on the date of registration
• An individual who is legally capable of entering into a binding agreement
• Not on an active self-exclusion list or gambling limit programme
• Not registering on behalf of any third party
• Information provided during registration is true, accurate and current

2.2 One Account Per User

Each individual is permitted to hold one (1) mysgame account only. Holding multiple accounts may result in all related accounts being suspended and all balances and bonuses forfeited without prior notice. mysgame reserves the right to investigate and verify user identity at any time.

2.3 Password Security

You are fully responsible for keeping your account password confidential. mysgame will not be held liable for any loss arising from unauthorised access resulting from a user's failure to protect their login credentials.

3. Deposits and Payment Methods

mysgame accepts deposits through officially listed and approved payment methods. All transactions are processed in Malaysian Ringgit (MYR) unless stated otherwise.

3.1 Deposit Limits

The minimum deposit amount per transaction is RM20 regardless of the payment method chosen. There is no specific maximum deposit limit set, however mysgame reserves the right to request additional identity verification for deposits exceeding certain thresholds.

3.2 Accepted Payment Methods

Deposit methods approved by mysgame are as follows:

• Touch 'n Go eWallet — instant processing
• DuitNow — instant processing
• Online banking via FPX (including major local banks)
• Cryptocurrency: USDT, BTC, ETH

3.3 Payment Verification

mysgame is not responsible for any delays caused by payment service providers. If you encounter any payment-related issues, please contact our support team via 24/7 live chat with the relevant proof of transaction.

4. Withdrawals

4.1 Limits and Processing Time

The minimum withdrawal amount is RM50. Approved withdrawals are typically processed within 15 minutes to 2 hours depending on the payment method chosen and the time the review is conducted.

4.2 Withdrawal Conditions

All withdrawals are subject to the following conditions:

• Account identity verification must be complete and approved
• The withdrawal method must match the deposit method used
• Any bonus wagering requirements must be fully met before the withdrawal is processed
• The account must be active and not under restricted or review status

4.3 Security Review

mysgame reserves the right to conduct security checks on any withdrawal request. In certain cases that require monitoring, this review process may take longer. We will notify the relevant user if additional checks are required.

5. Bonuses, Promotions and VIP Programme

5.1 Welcome Bonus

mysgame offers a welcome bonus of 100% on your first deposit up to a maximum of RM1,000. This bonus is subject to a wagering requirement of 15 times the bonus amount received.

For example: if you deposit RM100, you will receive a RM100 bonus, bringing your balance to RM200. The wagering requirement to meet is RM100 × 15 = RM1,500 before bonus winnings can be withdrawn.

5.2 VIP Programme

The mysgame VIP Programme consists of five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback offered varies by tier — from 0.2% for Bronze up to 1.2% for Diamond members. VIP tier upgrades depend on betting activity and member loyalty.

5.3 General Promotion Terms

• Each promotion has its own validity period and cannot be used after it expires
• Bonuses cannot be transferred between accounts or converted directly into cash
• mysgame reserves the right to cancel any bonus obtained through unauthorised means
• All wagering requirements must be met using your own balance unless stated otherwise

6. Game and Betting Rules

6.1 Game Outcomes

All game outcomes generated by a certified random number generator (RNG) or through live dealers in live casino are final and cannot be disputed, except in situations involving technical disruptions confirmed by mysgame.

6.2 Technical Disruptions

In the event of a technical disruption during a game session, mysgame will endeavour to resolve the issue based on available server records. In cases that cannot be resolved, affected bets may be voided and the wager amount returned to the user's account.

6.3 Betting Limits

The minimum and maximum betting limits for each game are determined by the respective game providers and are subject to change from time to time. Current limit information is displayed within the game interface itself. You are required to comply with these limits at all times.

7. Prohibited User Conduct

You agree not to engage in any of the following activities while using the mysgame platform:

• Using automation software, bots, scripts, or any third-party tools to automate gameplay or betting
• Colluding with other players to manipulate game outcomes or exploit system vulnerabilities
• Depositing funds obtained through illegal means or involving money laundering activities
• Providing false information during registration or the identity verification process
• Transferring funds between user accounts or selling accounts to another party
• Deliberately taking advantage of technical errors or inaccurately displayed odds
• Engaging in any action that damages the reputation or functionality of the mysgame platform

8. Account Suspension and Closure

8.1 mysgame's Rights

mysgame reserves the right to suspend, restrict, or close any account at any time, with or without prior notice, for reasons including but not limited to: suspected fraudulent activity, breach of these terms, or requests from relevant authorities.

8.2 Voluntary Closure

Users may request account closure at any time by contacting the mysgame support team. Before the account is closed, all outstanding wagering requirements must be settled and any eligible withdrawals will be processed according to standard procedures.

8.3 Self-Exclusion

For users who wish to take a break from gambling or implement responsible gambling measures, mysgame provides a self-exclusion option. Contact our 24/7 support for more information about this option.

9. mysgame's Limitation of Liability

mysgame provides the gaming platform on an "as-is" and "as-available" basis. We make no warranties regarding continuous availability, freedom from errors, or fitness for any particular purpose.

To the extent permitted by applicable law, mysgame will not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use this platform, including losses resulting from service disruptions, data loss, or unsatisfactory betting outcomes.

mysgame's total liability to any user under any circumstances is limited to the amount deposited by the user into their account within the 30 days preceding the claim being made.

10. Amendments, Governing Law and Disputes

10.1 Right to Amend

mysgame reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Notice of changes will be communicated via the website or through the registered email address. Continued use of the platform after any amendment constitutes your acceptance of the updated terms.

10.2 Governing Law

This agreement is governed by the laws of the jurisdiction in which mysgame holds its operating licence. Any disputes arising will be resolved through a mutually agreed arbitration process.

10.3 Complaints Procedure

If you have a complaint regarding the mysgame platform or services, please contact our support team first via 24/7 live chat or email. We are committed to addressing every complaint fairly and within a reasonable time.