mysgame FAQ for Malaysian Players

The minimum deposit at mysgame is RM20 for all available payment methods — Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrencies such as USDT, BTC and ETH. There is no difference in minimum amount between methods, so you are free to choose whichever suits you best.

mysgame does not charge any processing fees for deposits. However, your e-wallet provider or bank may apply their own charges depending on their policies. We recommend checking your payment provider's terms of service before making a transaction.

Most deposits are processed automatically within a few minutes. If the funds have not arrived after 15 minutes, please check the transaction status in your e-wallet or banking app first. If the payment was successful on your end, contact mysgame support via live chat with proof of transaction (a screenshot of the receipt) and we will resolve it promptly.

Yes, mysgame accepts deposits via FPX (Financial Payment System), which supports major Malaysian banks. Simply select the "Online Banking (FPX)" option on the deposit page, choose your bank — for example Maybank, CIMB, Public Bank or RHB — then confirm the transaction directly from your banking portal. The minimum deposit remains RM20.

mysgame supports a variety of deposit methods popular among Malaysian players: Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrencies including USDT, BTC and ETH. All methods accept a minimum deposit of RM20 and transactions are processed securely through an encrypted system.

Always check that the website URL is mysgame.best before logging in. Fake sites often use nearly identical addresses such as "mysgame-best.com" or slightly different spellings. Our official site always uses HTTPS and does not have pop-up ads forcing you to click. If in doubt, type our address directly — do not click links from unknown sources.

If you notice unusual activity in your account — such as transactions you did not make or a password that no longer works — contact mysgame support immediately via 24/7 live chat. Change your password right away if you can still log in. Our team can temporarily suspend the account for investigation and help restore your access safely.

mysgame provides an extra security layer to protect your account. Additional verification can be enabled through your account settings. With this feature, every new login attempt will require verification via your registered mobile number or email, significantly reducing the risk of unauthorised access.

An OTP (One-Time Password) is a temporary key generated specifically for a single transaction or login session. mysgame or any legitimate party will never ask for your OTP by phone, message or email. Anyone asking for your OTP is most likely a scammer — do not share it under any circumstances.

mysgame uses industry-standard SSL encryption technology to ensure all data transmitted between your device and our servers is fully protected. Your personal information is stored in a secured database and is not shared with third parties without your consent. The full privacy policy is available on our Privacy Policy page.

Go to the mysgame Login page and click the registration option. Fill in your username, password, mobile number and a valid email address. You must be 21 years of age or older to register. Once your account is verified, you can make your first deposit and claim the 100% welcome bonus of up to RM1,000.

On the mysgame login page, click the "Forgot password?" link and enter your registered email or mobile number. You will receive a link or code to set a new password. Make sure your new password is strong — combine uppercase letters, lowercase letters, numbers and symbols for maximum security.

Yes, you can request account closure at any time. Contact mysgame support via live chat or email to start the closure process. Make sure you withdraw any eligible balance before submitting the request. If you prefer a temporary break, a self-exclusion option is also available — see the Responsible Gambling page for more information.

Yes, your mysgame account can be accessed from any device including mobile phones, tablets or computers. Enter your username and password as usual on the login page. If additional verification is enabled, you will receive a verification code on your registered mobile number to confirm the login from a new device.

Withdrawals at mysgame are typically processed within 15 minutes to 2 hours after a request is submitted. This applies to all methods including Touch 'n Go eWallet, DuitNow, FPX and crypto. Actual times may vary depending on submission time and verification processes, but our team works to ensure every withdrawal is completed as quickly as possible.

The minimum withdrawal at mysgame is RM50 for all payment methods. Make sure your account balance is sufficient before submitting a withdrawal request. If your balance is below RM50, you will need to reach that minimum amount first before a withdrawal can be processed.

Generally, mysgame recommends withdrawing to the same method used for your deposit as a standard security measure to prevent fraud. This ensures funds only return to your original source. If you face any difficulty with the withdrawal method, contact our support team for further guidance.

Winnings from bonuses cannot be withdrawn before the wagering requirements are fully met. For example, if you receive a bonus of RM100, you must complete a wagering amount of RM1,500 (RM100 × 15) first. Once the requirements are met, bonus winnings are eligible for withdrawal as normal, subject to a minimum of RM50.

Withdrawals can be delayed for several reasons — including incomplete account verification, unmet bonus wagering requirements, or mismatched payment account details. mysgame will notify you of the reason for the delay via notification or email. Contact our 24/7 support if you need further clarification on your withdrawal status.

The mysgame welcome bonus is credited automatically on your first deposit. Make a first deposit of at least RM20 and mysgame will match your deposit amount by 100% up to RM1,000. For example, a deposit of RM100 gives you a balance of RM200 to play with. Make sure you read the wagering requirements before you start playing.

The wagering requirement at mysgame is 15 times the bonus amount received — not the deposit amount. For example: a deposit of RM100 yields a bonus of RM100, so the total wagering to be met is RM100 × 15 = RM1,500. For a deposit of RM2,200, the maximum bonus is RM1,000, so the wagering to be met is RM1,000 × 15 = RM15,000.

Yes, the mysgame welcome bonus has a validity period that must be observed. Once the bonus is credited to your account, the wagering requirements must be met within the specified period — otherwise the bonus and any related winnings may be forfeited. Check the full details including the validity period on our Terms & Conditions page.

In general, most online slots at mysgame — including games from PG Soft, Pragmatic Play and JILI — are eligible to count towards wagering requirements. However, certain game categories may contribute at a different rate or not at all. Check the specific bonus terms on the Terms & Conditions page for a full list of eligible games.

The mysgame welcome bonus is usually credited to your account automatically as soon as the first deposit is successfully processed. In most cases, this happens almost instantly. If the bonus does not appear after a successful deposit, wait a moment and check again. If it is still not there after a few minutes, contact our support via live chat for an immediate check.