Privacy Policy mysgame

1. Introduction and Scope of This Policy

This Privacy Policy is issued by mysgame to explain the personal information handling practices applied on the website mysgame.best and all related services. It applies to all individuals who register an account, visit our website or interact with any part of the mysgame platform.

By registering an account or continuing to use mysgame services, you are considered to have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of the platform.

This policy is to be read together with the mysgame Terms and Conditions. Where there is any conflict between the two documents, this Privacy Policy governs in matters relating to personal data protection.

2. Information We Collect

mysgame collects various categories of information from users to ensure the platform operates securely, complies with international licensing requirements, and delivers a quality gaming experience.

Information you provide directly:

• Full name as shown on your MyKad or valid identification document
• Date of birth (for age verification — players must be 21 years of age or older)
• Active email address
• Mobile phone number
• E-wallet or bank account information for deposit and withdrawal purposes
• Account password in encrypted form

Information collected automatically:

• IP address and general location data (country / region)
• Device type, operating system and web browser used
• Access log data including time, date and pages visited
• Cookies and similar tracking technologies to improve user experience
• Gaming activity records including bets, winnings and session duration

3. How We Use Your Information

The information we collect is used only for the following purposes, and not for any other purpose without your consent:

• Identity and age verification: Ensuring that every registered player is a real individual aged 21 or above, in line with international licensing requirements.
• Account management: Creating, maintaining and securing user accounts, including password resets and personal information updates.
• Financial transaction processing: Facilitating deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrencies (USDT, BTC, ETH), and withdrawals to registered accounts.
• Security and fraud prevention: Detecting suspicious activity, duplicate accounts or unauthorised access attempts to protect all users on the platform.
• Customer service: Providing 24/7 support via live chat and email in Bahasa Melayu and English whenever you need assistance.
• Legal compliance: Meeting licensing requirements, anti-money laundering (AML) regulations and other applicable laws.
• Platform improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve services and user experience.
• Account-related communications: Sending important notices related to your account, including transaction confirmations, security alerts and policy updates.

4. Sharing Information with Third Parties

mysgame does not sell or rent your personal information. However, in certain limited circumstances, your information may be shared with the following parties:

• Payment processors: Financial service providers that process your deposit and withdrawal transactions, including e-wallet platforms and related financial institutions.
• Technology providers: Companies that provide technical infrastructure, server hosting, security software and analytics services that support mysgame platform operations.
• Game software providers: Game developers that supply slot and live casino content may receive game session data that cannot directly identify an individual.
• Competent authorities: Information will be disclosed to law enforcement agencies, regulatory bodies or courts where required by law or a valid court order.

All third parties that receive mysgame user information are bound by confidentiality agreements and are required to handle that data in accordance with the protection standards set by mysgame.

5. Technical Security Measures

mysgame implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption for all communications between your browser and our servers
• Password storage using strong hashing algorithms — original passwords are never stored in our system
• Two-factor authentication (2FA) available for added security on your account
• Continuous security monitoring to detect and respond to cyber threats
• Separation of sensitive financial data from regular gaming activity data
• Security audits and penetration testing conducted by independent third parties
• Strict internal access controls — staff may only access data required for their specific duties

6. Data Retention Period

mysgame retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we will retain certain records for the period required by international licensing requirements and anti-money laundering (AML) regulations.

Financial transaction records are kept for a longer period to meet audit and legal compliance requirements. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.

7. Your Rights as a User

As a mysgame user, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of rectification: You may request a correction if any information is inaccurate or out of date.
• Right of erasure: In certain circumstances, you may request the deletion of your personal information, subject to applicable legal obligations.
• Right to restrict processing: You may ask us to limit how we process your data in certain situations.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. All requests will be processed within a reasonable time in accordance with licensing requirements.

8. Use of Cookies and Tracking Technologies

The mysgame website uses cookies and similar technologies to improve functionality and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies: Required to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
• Preference cookies: Store your personal settings such as preferred language and display format for your convenience.
• Analytics cookies: Help us understand how users interact with the platform for service improvement purposes. This data is processed in aggregate and does not identify individuals.
• Security cookies: Help detect and prevent suspicious activity and protect your account.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

9. Cross-Border Data Transfers

Due to the global nature of mysgame operations under international licensing, your personal information may be transferred, stored or processed outside Malaysia. In all such cases, we ensure that protection equivalent to the standards set out in this policy is observed by all receiving parties.

Such data transfers are carried out only when necessary for service delivery and are subject to adequate contractual protections with the receiving parties.

10. Amendments to This Privacy Policy

mysgame reserves the right to update or modify this Privacy Policy at any time without prior notice, particularly when there are changes in applicable laws, industry practices, or the way we handle data.

Any significant changes will be communicated to registered players via email or an in-platform notice. The date of the last amendment will always be shown at the top of this document. Continued use of the mysgame platform after that amendment date will be considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy from time to time to ensure you are always aware of how we protect your personal information.

11. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact our team:

• Live chat: Available 24/7 directly on the mysgame platform in Malay and English
• Email: [email protected]

Our support team will endeavour to respond to every privacy-related enquiry promptly. For requests involving user rights such as data access or deletion, please include your account username to help speed up the verification process.