Responsible Gambling with mysgame
A good experience starts when you play in a healthy way. mysgame provides a range of tools and guides to help Malaysian players enjoy games within comfortable and safe limits.
Six Pillars of Responsible Gambling
mysgame takes seriously its responsibility for the wellbeing of every player. These are the core principles we uphold.
Mandatory Age Verification
Every new account at mysgame goes through an age verification process. Only users aged 21 and above are permitted to register and play. This is not just a rule — it is a protection we treat as a priority.
Personal Deposit Limits
Players can set daily, weekly or monthly deposit limits directly from their account. These limits take effect immediately and help you control spending before it becomes a problem.
Time Reminders
mysgame provides regular time reminders so you are always aware of how long you have been playing. Taking a short break is a practice we encourage all players to adopt.
Self-Exclusion
If you need a longer break, the self-exclusion option is available for a set period or permanently. Your account will be fully blocked during this period without exception.
Temporary Break Mode
In addition to full self-exclusion, players can activate a temporary break mode lasting from 24 hours to a few weeks. While this mode is active, logging in to the account is not permitted at all.
24/7 Support in Malay and English
The mysgame support team is available 24 hours a day, 7 days a week via live chat and email in Malay and English. Chat with us if you need guidance or want to activate any control tools.
What Is Responsible Gambling?
Responsible gambling means making conscious decisions about how, when and how much you spend while playing. It is not about avoiding games altogether — it is about knowing your own limits and keeping this activity as entertainment, not a source of stress.
At mysgame, we believe every player deserves an enjoyable and controlled experience. Our platform is designed with easily accessible protection tools so you remain in full control of how you play.
Remember: Gambling should be entertaining, not a way to solve financial problems or emotional stress. If you are playing to "chase losses", that is a warning sign that needs immediate attention.
Responsible gambling also involves recognising that outcomes in casino games, slots and sports betting cannot be fully predicted. Every playing session should be treated as an entertainment expense, not an investment or a regular source of income.
When you register with mysgame, you agree to comply with the 21 and above age policy and to use this platform responsibly. mysgame operates under international licensing and is committed to providing a safe and fair gaming environment for all users in Malaysia.
Check Yourself Now
Warning signs to watch for while playing:
Have you ever played beyond the money limit you set for yourself?
Are you playing to "chase back" losses from a previous session?
Have your family members or friends expressed concern about your gambling habits?
Are you using money meant for daily needs (bills, food, rent) to gamble?
Do you find it hard to stop playing even when you had planned to do so?
Do you feel restless or uneasy when you have not played for a certain period of time?
⚠️ If you answered "yes" to any of the questions above, we encourage you to contact mysgame support or activate the self-exclusion tool. Seeking help early is a smart move, not a sign of weakness.
How to Use Responsible Gambling Tools
Set a Deposit Limit
Log in to your account, go to account settings, select "Deposit Limit" and enter the maximum amount you want to deposit per day, week or month.
Activate Break Mode
Choose a break period — from 24 hours to a few weeks. During this period, your account cannot be accessed and no deposits can be made.
Apply for Self-Exclusion
For long-term or permanent self-exclusion, contact the mysgame 24/7 support team via live chat or email. Your request will be processed promptly and kept confidential.
Contact Support
If you need further explanation or guidance on responsible gambling, the mysgame team is available 24/7 in Malay and English.
Guide to Playing Responsibly
Knowing how to manage your playing sessions is an important skill. Here are the best practices mysgame recommends to all players:
- Set a gaming budget before you start — and stick to it.
- Treat every payment as an entertainment cost, not an investment.
- Take regular breaks during long sessions.
- Do not play when you are in an unstable emotional state.
- Do not borrow money to gamble, regardless of the situation.
- Keep a healthy balance between playing time and other daily activities.
- Talk about your gambling habits with someone you trust if you feel they are starting to affect your daily life.
Protection for Vulnerable Individuals
mysgame takes seriously the protection of those who may be more susceptible to the risks of excessive gambling. This platform is not intended for users under the age of 21 — any attempt to register by underage users will be rejected.
For family members or relatives concerned about someone's gambling habits, we encourage you to contact mysgame support. We can assist with the self-exclusion process at the request of the player concerned.
🛡️ Child protection: Ensure that the device you use to access mysgame is not accessible to children. Enable parental controls on shared devices.
mysgame does not accept funds from players who have carried out a self-exclusion. If you have applied for self-exclusion and are still receiving communications from us, please contact our support team immediately so we can resolve the issue.
Need Help or Guidance?
The mysgame support team is available to assist you 24 hours a day in Malay and English. Whether you want to activate a deposit limit, apply for self-exclusion or simply find out more — we are here to listen.